No shows and last minute cancellations have huge effects on our small business. It means clients can not book these spots, and both therapists, and clients are inconvenienced.
We understand sometimes you need to change your booking. However, we kindly request 24 hours notice to reschedule or cancel so we can offer this slot to another client.
In case of no show or same day cancellation, a penalty is applied on the next visit. A second time no show or same day cancellation, the client will be black listed in our system.
We appreciate our policy being respected, and stick strongly by this.
Thank you, Thai Island.